|
Change Management
Senior executives from every industry are becoming increasingly aware that even the best market strategies and technologies ultimately depend on acceptance by the workforce. There are many instances of companies that spend millions of dollars to install new technologies or restructure operations only to discover that the expected benefits are not realized. The number one reason for failure is that the people who are expected to support the change either do not understand it or do not accept it and, therefore, do not use it the way that it was intended.
Change Management (CM) is the process of aligning an organization's people and culture with changes in business strategy and process, technology systems and organizational structure. There are significant benefits to incorporating change management into technology implementations, to ensure that the workforce accepts and properly uses new technology and processes.
Enspiria has worked with numerous clients as part of technology implementations to develop and execute CM plans. Enspiria can help your project implementation by working with your team to perform change management related tasks such as:
- Develop the vision and strategy from the perspective of impacted personnel
- Identify stakeholders, process owners, change agents, and other influencers
- Assess and evaluate an organization's readiness to embrace new technologies
- Help identify Key Performance Indicators (KPIs) affected by the new technologies and systems
- Provide input to a workforce transition plan based on general utility experience and the client's human resource policies
- Identify and categorize different communication target groups (e.g., executive management and sponsors, process owners, end users, and external groups such as city council, public media, etc.)
- Help identify major triggers in the planning and implementation process that should invoke communications to the various groups, and determine the appropriate means and media of communication for each.
- Understand the human resource strategy and current staffing plan, training plans and infrastructures
- Analyze new skill sets needed for the impacted positions and identify major gaps in existing job qualifications.
- Develop new job descriptions (for major positions), training needs and transition plan to fill job-qualification gaps.
- Prepare training materials and conduct training
- Provide onsite support during project rollout
- Conduct post-implementation assessments and additional "refresher" or targeting training
Enspiria Solutions will work with your team to develop an overall change management plan, defining practical and effective strategies to facilitate the successful transition from the as-is to the to-be processes and technologies. The change management plan (which includes communication and training plans) ensures your organization is ready for change and minimizes business disturbance prior to, during and after the technology transition.
|
|
