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Help Desk & Third Party Support
Enspiria has provided maintenance and support services to clients for many years. Enspiria has a support desk and staff in place, including an 800 number, a central support email account for logging defects, and web-based defect tracking for client use. An experienced Enspiria team is dedicated to providing support to existing clients.
Our full maintenance plan provides full support to a client while they are still early in the learning curve for the new system and it's capabilities and interrelationships. The benefit of this plan is that Enspiria Solutions remains the prime point of contact for the client in coordinating efforts among the multiple vendors involved with the system.
Under this plan, Enspiria Solutions acts as an agent on behalf of the client with vendors who have delivered products. When a defect occurs in the system Enspiria Solutions coordinates resolution activities at the system level, and not the product level.
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